FAQ
If you have any questions beyond the FAQ listed below, feel free to contact us at support@vivamint.com. We’ll be happy to assist you and will get back to you within 24 hours.
Shipping & Returns
Q: How long does shipping take?
A: Orders are typically shipped within 1–2 business days. Standard delivery takes about 3–5 business days depending on your location.
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Q: Will I receive tracking information?
A: Yes. Once your order ships, we’ll send you a confirmation email with a tracking number so you can follow your delivery in real time.
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Q: What is your return policy?
A: If you're not completely satisfied, you may return the product within 30 days of delivery in its original condition. Please email support@vivamint.com to initiate the return process. Once we receive your return, we’ll issue a full refund.
Care Instructions
Gel Cushion
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Hand wash with mild soap and water
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Air dry completely before use
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Avoid prolonged exposure to direct sunlight
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Cushion Cover
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Machine wash in cold water on a gentle cycle
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Use mild detergent only; do not use bleach
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Air dry only; do not iron
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Important Notes
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Avoid exposing the cushion to high temperatures, as heat may affect its shape and durability
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Do not place heavy objects on the cushion for extended periods—this may cause deformation and take time to return to its original shape